Policies

Policies for www.thehairpinlegcompany.co.uk can be found here:

Shipping policyThe Hairpin Leg Co.

Refund policyThe Hairpin Leg Co.

GuaranteeThe Hairpin Leg Co.

Outdoor GuaranteeThe Hairpin Leg Co.

The Hairpin Leg Co. – Customer Policies at a Glance

Shipping

• Free UK delivery on orders over £50.

• Same-day dispatch for orders placed before 2pm (Mon–Fri).

• UK Delivery Times: Mainland Next Day, Highlands & NI 2 Days, Channel Islands 2–3 Days.

• Weekend delivery available if selected at checkout.

• International Shipping:

  • EU: All taxes prepaid.

  • Non-EU: Customer pays duties/taxes.

  • Delivery times: 2–10 days depending on region (e.g. USA 2–7 days).

• Tracking info emailed when shipped.

Returns

• 60-day return window for unused items.

• Free returns for UK mainland website orders using our labels.

• Fair usage limits:

  • Max 3 returns in 30 days.

  • Not applicable to clearance items, heavy/bulk orders, low-value orders (<£15), or orders over £1000.

• Return process:

  • Request RMA via email.

  • Return in original packaging.

  • Customer covers cost if outside free return policy.

Damaged Items

• Report within 7 days of delivery with photos.

• We’ll replace or resolve swiftly.

• Must be returned in original packaging.

Guarantees

• 5-Year Indoor Guarantee:

  • Covers defects in residential indoor use.

  • Commercial/outdoor use not covered unless otherwise stated.

• 2-Year Outdoor Guarantee (for eligible products):

  • Residential use only.

  • Non-coastal areas (5+ miles inland).

  • Requires care: touch up chips, use on solid surfaces, and cover in winter.

  • Light rust in harsh conditions is normal but not typically structural.

Outdoor Use Policy

• Only zinc and stainless steel legs are rated for outdoor use.

• Painted/coated mild steel legs are residential-grade, not guaranteed in coastal or commercial settings.

Assembly & Materials

• No returns on assembled desks or used items.

• Raw steel legs may rust naturally—this is expected and not a fault.

• Protective coating provided; maintenance required if left unpainted.

Contact

• 📧 [email protected]

• 📞 01666 818222