Policies
Policies for www.thehairpinlegcompany.co.uk can be found here:
The Hairpin Leg Co. – Customer Policies at a Glance
Shipping
Free UK delivery on orders over £50.
Same-day dispatch for orders placed before 2pm (Mon–Fri).
UK Delivery Times: Mainland Next Day, Highlands & NI 2 Days, Channel Islands 2–3 Days.
Weekend delivery available if selected at checkout.
International Shipping:
EU: All taxes prepaid.
Non-EU: Customer pays duties/taxes.
Delivery times: 2–10 days depending on region (e.g. USA 2–7 days).
Tracking info emailed when shipped.
Returns
60-day return window for unused items.
Free returns for UK mainland website orders using our labels.
Fair usage limits:
Max 3 returns in 30 days.
Not applicable to clearance items, heavy/bulk orders, low-value orders (<£15), or orders over £1000.
Return process:
Request RMA via email.
Return in original packaging.
Customer covers cost if outside free return policy.
Damaged Items
Report within 7 days of delivery with photos.
We’ll replace or resolve swiftly.
Must be returned in original packaging.
Guarantees
5-Year Indoor Guarantee:
Covers defects in residential indoor use.
Commercial/outdoor use not covered unless otherwise stated.
2-Year Outdoor Guarantee (for eligible products):
Residential use only.
Non-coastal areas (5+ miles inland).
Requires care: touch up chips, use on solid surfaces, and cover in winter.
Light rust in harsh conditions is normal but not typically structural.
Outdoor Use Policy
Only zinc and stainless steel legs are rated for outdoor use.
Painted/coated mild steel legs are residential-grade, not guaranteed in coastal or commercial settings.
Assembly & Materials
No returns on assembled desks or used items.
Raw steel legs may rust naturally—this is expected and not a fault.
Protective coating provided; maintenance required if left unpainted.
Contact
📞 01666 818222
Last updated
Was this helpful?