Policies

Policies for www.thehairpinlegcompany.co.uk can be found here:

The Hairpin Leg Co. – Customer Policies at a Glance

Shipping

  • Free UK delivery on orders over £50.

  • Same-day dispatch for orders placed before 2pm (Mon–Fri).

  • UK Delivery Times: Mainland Next Day, Highlands & NI 2 Days, Channel Islands 2–3 Days.

  • Weekend delivery available if selected at checkout.

  • International Shipping:

    • EU: All taxes prepaid.

    • Non-EU: Customer pays duties/taxes.

    • Delivery times: 2–10 days depending on region (e.g. USA 2–7 days).

  • Tracking info emailed when shipped.

Returns

  • 60-day return window for unused items.

  • Free returns for UK mainland website orders using our labels.

  • Fair usage limits:

    • Max 3 returns in 30 days.

    • Not applicable to clearance items, heavy/bulk orders, low-value orders (<£15), or orders over £1000.

  • Return process:

    • Request RMA via email.

    • Return in original packaging.

    • Customer covers cost if outside free return policy.

Damaged Items

  • Report within 7 days of delivery with photos.

  • We’ll replace or resolve swiftly.

  • Must be returned in original packaging.

Guarantees

  • 5-Year Indoor Guarantee:

    • Covers defects in residential indoor use.

    • Commercial/outdoor use not covered unless otherwise stated.

  • 2-Year Outdoor Guarantee (for eligible products):

    • Residential use only.

    • Non-coastal areas (5+ miles inland).

    • Requires care: touch up chips, use on solid surfaces, and cover in winter.

    • Light rust in harsh conditions is normal but not typically structural.

Outdoor Use Policy

  • Only zinc and stainless steel legs are rated for outdoor use.

  • Painted/coated mild steel legs are residential-grade, not guaranteed in coastal or commercial settings.

Assembly & Materials

  • No returns on assembled desks or used items.

  • Raw steel legs may rust naturally—this is expected and not a fault.

  • Protective coating provided; maintenance required if left unpainted.

Contact

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