Delivery Information

Couriers

We ship using the following couriers:

• DPD

• DHL Parcel UK

• DHL Express

We also use pallet networks and dedicated vans for certain deliveries.

Packaging

Small Items (knobs, handles, hooks)

Our small items are shipped in packing bags or boxes.

Larger Items (furniute, table legs etc.)

Larger items are usually shipped in their own individual boxes to keep them protected during transit.

Split Deliveries

Consignments of larger items have a tendency to get split up in transit, especially when the consignment contains oversized items which might go a different route (non-conveyable) to the rest of the items. This can mean that you order is delivered across multiple vans, although this almost always happens on the same day. In rare cases oversized items can be delayed until the next day.

Shipping Cost

Any orders to mainland UK are free over £50 or £4.95 for under £50. For surcharge shipping areas such as Scottish Highlands, Northern Ireland and Channel Islands we do need to pass on the surchage. We will always check across all of our courier options to find the cheapest.

International orders all ship with DHL Express with rates calculated at checkout based on your specific location and order weight.

Custom Clearance

For European orders, we ship all orders with duty and taxes pre-paid. While we goto every effort to make this happen smoothly, some countries will override our preferences and may still charge additional import duties in some cases. For example, business customers in Germany will always have duty to pay, even if we have already paid it!

Outside of Europe, import tax and duties will be applied at local rates. Please note that failed deliveries resulting in return-to-consignee or destroyal of goods will not be refunded.